Privacy Policy

1. Who we are

This Privacy Policy describes how SOS Fitness Services & Equipment (operating as part of The SOS Group) ("SOS Fitness", "we", "us", "our") collects, uses, discloses and protects personal information about visitors to thesosgroup.ca and customers of our gym equipment repair, maintenance and sales services.

Business address: 6025 4 St SE, Calgary, AB T2H 2A5, Canada
Email: info@sosfitnessservices.com
Phone: (403) 312-7979

We act as the controller of personal information collected through this website and in the course of providing our services. Our practices are intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

2. Information we collect

• Contact information you provide through quote requests, contact forms, email or phone calls (name, business name, email, phone, service address).
• Service information about the equipment we service or sell to you (make, model, serial number, location, service history).
• Transaction information required to invoice and accept payment. Payment card details are processed by third-party payment processors and are not stored on our servers.
• Website usage data such as IP address, browser type, device type, pages visited, referring URL and timestamps, collected through cookies and similar technologies (see Section 6).
• Communications you send us, including email and form submissions, which may be retained for service and record-keeping purposes.

3. How we use your information

We use personal information for the following purposes:

• To respond to quote requests, inquiries and customer service messages.
• To schedule, perform, invoice and warranty repair, maintenance and sales work.
• To operate, secure, monitor and improve our website and services.
• To send service-related communications (appointment confirmations, follow-ups, invoices, safety notices).
• With your consent, to send marketing communications about products and promotions. You can withdraw consent at any time using the unsubscribe link or by emailing us.
• To comply with legal, tax, accounting and regulatory obligations.

4. Legal basis and consent

Under PIPEDA and Alberta PIPA, we rely on your express or implied consent to collect, use and disclose your personal information for the purposes described in this policy. We also rely on legitimate business purposes (such as fulfilling a contract, preventing fraud and meeting legal obligations) where permitted by law. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us using the details in Section 11.

5. Disclosure to third parties

We do not sell your personal information. We disclose it only:

• To service providers acting on our behalf (hosting, email delivery, analytics, payment processing, CRM, scheduling), bound by confidentiality and data-protection obligations.
• To equipment manufacturers or suppliers when needed to fulfill warranty claims or order parts for your equipment.
• To government, regulators, courts or law enforcement when required by law or to protect our rights, property or safety.
• In connection with a business transaction (merger, acquisition, financing or sale of assets), subject to appropriate safeguards.

Some service providers may store or process information outside of Canada (including in the United States). While outside Canada, information may be subject to the laws of those jurisdictions, including lawful access by foreign authorities.

6. Cookies and analytics

We use cookies and similar technologies to make the site work, remember preferences and measure usage. With your consent we use analytics and marketing tools (such as Google Tag Manager and related Google services) to understand how visitors interact with the site and to improve our marketing. You can manage your preferences through our cookie banner and your browser settings. Blocking some cookies may affect site functionality.

7. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with our legal, accounting, tax and warranty obligations, and to resolve disputes. When no longer required, information is securely deleted or anonymized.

8. Security

We maintain reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorized access, disclosure, copying, use or modification. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to our collection, use or disclosure (subject to limits).
• Request information about how your data has been disclosed.
• Lodge a complaint with our Privacy Officer or the relevant regulator.

To exercise any of these rights, contact our Privacy Officer using the details in Section 11. We will respond within the timelines required by applicable law.

10. Children

Our services are directed to businesses and adult consumers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Contact our Privacy Officer

Privacy Officer, SOS Fitness Services & Equipment
6025 4 St SE, Calgary, AB T2H 2A5, Canada
Email: info@sosfitnessservices.com
Phone: (403) 312-7979

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" above shows when it was last revised. Material changes will be highlighted on our website.